Important Information Regarding Google Workspace Folder Management
Important Information Regarding Google Workspace Folder Management

Important Information Regarding Google Workspace Folder Management

Dear Customers,

I hope this message finds you well.

I am writing to inform you about a significant issue encountered by one of my other clients while using Google Workspace. Although your systems are functioning correctly, I believe this information could be valuable for preventing potential problems.

It appears that renaming a folder within Google Workspace can sometimes cause the folder to become disassociated from the Google account, potentially leading to email loss. This incident occurred with a client whose company president renamed a folder incorrectly, resulting in the folder's disappearance. Unfortunately, the issue was only discovered six months later, after Google's retention policy had expired, making the emails irretrievable.

Google's policy allows for email recovery only up to six months. It assumes that users will either utilize third-party backup solutions or manually back up their emails regularly.

If you would like to discuss solutions to prevent this from happening in your organization, I am available to assist.

Best regards,

Kyle Rode

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